NIA

Public administration usually tackles digitalization once a service has been running for years and its processes are firmly established.
Moving it to digital form then means a compromise between the historical procedure and new technology.
A new service is different. That is exactly when the process can be designed to be digital from the start, sustainable in the long term and no burden on the office in the future.
The transport allowance project in the Hradec Králové Region shows how this works in practice.

Series: Transport allowance applications in the Hradec Králové Region

Public administration usually starts digitalizing a service once it has existed on paper for years. With the transport allowance, the Hradec Králové Region did the opposite: it launched this new support for residents as a digital service from the start.

Series: Transport allowance applications in the Hradec Králové Region